Test IO Customer Success

"Request Information" allows you to get in touch with the tester who reported the bug to ask for any additional information (browser version, logs, connection speed, etc.).&nbsp;

When you "Comment" on a bug, testers and Team Leads will not be notified, as this feature serves documentation purposes only, which means bug comments, as well as attachments, get exported into your bug tracking system.

What is the difference between a "Comment" and a "Request for Information?"

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

Tickets portal.

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