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FAQs
FAQs
The most commonly asked questions about testing processes and procedures.
41 articles in this collection
Written by
test IO Customer Success
Pre-Test Setup
test IO Resigner vs. Apple TestFlight
Should you use our Resigner or TestFlight? It depends.
Written by
test IO Customer Success
Updated over a week ago
How many testers I can expect per test cycle?
Pre-Test Setup
Written by
test IO Customer Success
Updated over a week ago
How should I configure my Products? Per application, environment? What about mobile web testing?
Pre-Test Setup
Written by
test IO Customer Success
Updated over a week ago
What are the types of bugs?
Types of bugs test IO's testers will find.
Written by
test IO Customer Success
Updated over a week ago
How do I keep testers motivated when testing on a production site with fewer bugs, or when I'm testing the same Features frequently?
Pre-Test Setup
Written by
test IO Customer Success
Updated over a week ago
How do I decide on/change my password?
Pre-Test Setup
Written by
test IO Customer Success
Updated over a week ago
How do I decide on/change my timezone?
Pre-Test Setup
Written by
test IO Customer Success
Updated over a week ago
How do I manage user notifications?
Pre-Test Setup
Written by
test IO Customer Success
Updated over a week ago
How do I receive email notifications for only the test cycles that pertain to me (the ones I've created)?
Pre-Test Setup
Written by
test IO Customer Success
Updated over a week ago
How do I deal with unconventional device requirements?
Pre-Test Setup
Written by
test IO Customer Success
Updated over a week ago
How do I add a new user?
Pre-Test Setup
Written by
test IO Customer Success
Updated over a week ago
Setting Up a Test
How long until a test starts, and when can I have the results?
Setting Up a Test
Written by
test IO Customer Success
Updated over a week ago
How do I prevent having to set up custom device requirements for every test cycle?
Setting Up a Test
Written by
test IO Customer Success
Updated over a week ago
How do I decide what my Features should be?
Setting Up a Test
Written by
test IO Customer Success
Updated over a week ago
What are Features?
Setting Up a Test
Written by
test IO Customer Success
Updated over a week ago
How do I create a test draft?
Setting Up a Test
Written by
test IO Customer Success
Updated over a week ago
Which test type is best for me?
Setting Up a Test
Written by
test IO Customer Success
Updated over a week ago
What is the optimal duration of a test cycle?
Setting Up a Test
Written by
test IO Customer Success
Updated over a week ago
When is the best time to begin a test cycle (in terms of participation rate)?
Setting Up a Test
Written by
test IO Customer Success
Updated over a week ago
Can I run multiple tests at the same time?
Setting Up a Test
Written by
test IO Customer Success
Updated over a week ago
What is the test IO proxy server used for?
Setting Up a Test
Written by
test IO Customer Success
Updated over a week ago
Post-Test Review
How do I export to a bug tracker?
Post-Test Review
Written by
test IO Customer Success
Updated over a week ago
What is the difference between a "Comment" and a "Request for Information?"
Post-Test Review
Written by
test IO Customer Success
Updated over a week ago
When should I expect to see bugs for a test?
Post-Test Review
Written by
test IO Customer Success
Updated over a week ago
Why are we not receiving bugs on all devices requested within a test?
Post-Test Review
Written by
test IO Customer Success
Updated over a week ago
How do I know that testers are actually testing, and how can I be sure that they thoroughly tested the feature(s) specified?
Post-Test Review
Written by
test IO Customer Success
Updated over a week ago
When do I add a rejected (as intended behavior) bug to the known bug list vs. update the Feature description?
Post-Test Review
Written by
test IO Customer Success
Updated over a week ago
How do I ensure fixed bugs get tested? Do I mention them specifically?
Post-Test Review
Written by
test IO Customer Success
Updated over a week ago
How do I know to "accept" a bug vs. "mark it as known?"
Post-Test Review
Written by
test IO Customer Success
Updated over a week ago
Why do I keep receiving new bugs after the test has ended?
Post-Test Review
Written by
test IO Customer Success
Updated over a week ago
Should I accept all bugs that are valid but maybe unimportant to me?
Post-Test Review
Written by
test IO Customer Success
Updated over a week ago
Which bug trackers are supported by test IO integrations?
Post-Test Review
Written by
test IO Customer Success
Updated over a week ago
What is "mapping" in the bug tracker configuration?
Post-Test Review
Written by
test IO Customer Success
Updated over a week ago
What does the "Reset/Lock Connections" option under Dashboard settings mean?
Post-Test Review
Written by
test IO Customer Success
Updated over a week ago
How to deal with requests for testers from "exotic" countries?
Post-Test Review
Written by
test IO Customer Success
Updated over a week ago
What are the "manual" vs. "automatic" settings for bug exporting?
Post-Test Review
Written by
test IO Customer Success
Updated over a week ago
What’s the difference between comments and information requests?
Post-Test Review
Written by
test IO Customer Success
Updated over a week ago
When should I expect the bugs to appear on the Dashboard interface?
Post-Test Review
Written by
test IO Customer Success
Updated over a week ago
Why should you be specific about the way in which you handle certain bugs?
Post-Test Review
Written by
test IO Customer Success
Updated over a week ago
Why can't tests be edited via the interface after submitting?
Post-Test Review
Written by
test IO Customer Success
Updated over a week ago
Other Topics
Refer your network to test IO
Written by
test IO Customer Success
Updated over a week ago