FAQs

The most commonly asked questions about testing processes and procedures.

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41 articles in this collection
Written by test IO Customer Success
Post-Test Review

How do I export to a bug tracker?

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What is the difference between a "Comment" and a "Request for Information?"

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When should I expect to see bugs for a test?

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Why are we not receiving bugs on all devices requested within a test?

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How do I know that testers are actually testing, and how can I be sure that they thoroughly tested the feature(s) specified?

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When do I add a rejected (as intended behavior) bug to the known bug list vs. update the Feature description?

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Written by test IO Customer Success
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How do I ensure fixed bugs get tested? Do I mention them specifically?

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Written by test IO Customer Success
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How do I know to "accept" a bug vs. "mark it as known?"

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Written by test IO Customer Success
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Why do I keep receiving new bugs after the test has ended?

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Written by test IO Customer Success
Updated this week

Should I accept all bugs that are valid but maybe unimportant to me?

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Written by test IO Customer Success
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Which bug trackers are supported by test IO integrations?

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Written by test IO Customer Success
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What is "mapping" in the bug tracker configuration?

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Written by test IO Customer Success
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What does the "Reset/Lock Connections" option under Dashboard settings mean?

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How to deal with requests for testers from "exotic" countries?

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Written by test IO Customer Success
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What are the "manual" vs. "automatic" settings for bug exporting?

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Written by test IO Customer Success
Updated this week

What’s the difference between comments and information requests?

Post-Test Review
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Written by test IO Customer Success
Updated this week

When should I expect the bugs to appear on the Dashboard interface?

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Written by test IO Customer Success
Updated this week

Why should you be specific about the way in which you handle certain bugs?

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Written by test IO Customer Success
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Why can't tests be edited via the interface after submitting?

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Written by test IO Customer Success
Updated this week