FAQs

test IO Resigner vs. Apple TestFlight

Should you use our Resigner or TestFlight? It depends.

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How many testers I can expect per test cycle?

Pre-Test Setup

Written by test IO Customer Success
Updated this week

How should I configure my Products? Per application, environment? What about mobile web testing?

Pre-Test Setup

Written by test IO Customer Success
Updated this week

What are the types of bugs?

Types of bugs test IO's testers will find.

Written by test IO Customer Success
Updated this week

How do I keep testers motivated when testing on a production site with fewer bugs, or when I'm testing the same Features frequently?

Pre-Test Setup

Written by test IO Customer Success
Updated this week

How do I decide on/change my password?

Pre-Test Setup

Written by test IO Customer Success
Updated this week

How do I decide on/change my timezone?

Pre-Test Setup

Written by test IO Customer Success
Updated this week

How do I manage user notifications?

Pre-Test Setup

Written by test IO Customer Success
Updated this week

How do I receive email notifications for only the test cycles that pertain to me (the ones I've created)?

Pre-Test Setup

Written by test IO Customer Success
Updated this week

How do I deal with unconventional device requirements?

Pre-Test Setup

Written by test IO Customer Success
Updated this week

How do I add a new user?

Pre-Test Setup

Written by test IO Customer Success
Updated this week

How long until a test starts, and when can I have the results?

Setting Up a Test

Written by test IO Customer Success
Updated this week

How do I prevent having to set up custom device requirements for every test cycle?

Setting Up a Test

Written by test IO Customer Success
Updated this week

How do I decide what my Features should be?

Setting Up a Test

Written by test IO Customer Success
Updated this week

What are Features?

Setting Up a Test

Written by test IO Customer Success
Updated this week

How do I create a test draft?

Setting Up a Test

Written by test IO Customer Success
Updated this week

Which test type is best for me?

Setting Up a Test

Written by test IO Customer Success
Updated this week

What is the optimal duration of a test cycle?

Setting Up a Test

Written by test IO Customer Success
Updated this week

When is the best time to begin a test cycle (in terms of participation rate)?

Setting Up a Test

Written by test IO Customer Success
Updated this week

Can I run multiple tests at the same time?

Setting Up a Test

Written by test IO Customer Success
Updated this week

What is the test IO proxy server used for?

Setting Up a Test

Written by test IO Customer Success
Updated this week

How do I export to a bug tracker?

Post-Test Review

Written by test IO Customer Success
Updated this week

What is the difference between a "Comment" and a "Request for Information?"

Post-Test Review

Written by test IO Customer Success
Updated this week

When should I expect to see bugs for a test?

Post-Test Review

Written by test IO Customer Success
Updated this week

Why are we not receiving bugs on all devices requested within a test?

Post-Test Review

Written by test IO Customer Success
Updated this week

How do I know that testers are actually testing, and how can I be sure that they thoroughly tested the feature(s) specified?

Post-Test Review

Written by test IO Customer Success
Updated this week

When do I add a rejected (as intended behavior) bug to the known bug list vs. update the Feature description?

Post-Test Review

Written by test IO Customer Success
Updated this week

How do I ensure fixed bugs get tested? Do I mention them specifically?

Post-Test Review

Written by test IO Customer Success
Updated this week

How do I know to "accept" a bug vs. "mark it as known?"

Post-Test Review

Written by test IO Customer Success
Updated this week

Why do I keep receiving new bugs after the test has ended?

Post-Test Review

Written by test IO Customer Success
Updated this week

Should I accept all bugs that are valid but maybe unimportant to me?

Post-Test Review

Written by test IO Customer Success
Updated this week

Which bug trackers are supported by test IO integrations?

Post-Test Review

Written by test IO Customer Success
Updated this week

What is "mapping" in the bug tracker configuration?

Post-Test Review

Written by test IO Customer Success
Updated this week

What does the "Reset/Lock Connections" option under Dashboard settings mean?

Post-Test Review

Written by test IO Customer Success
Updated this week

How to deal with requests for testers from "exotic" countries?

Post-Test Review

Written by test IO Customer Success
Updated this week

What are the "manual" vs. "automatic" settings for bug exporting?

Post-Test Review

Written by test IO Customer Success
Updated this week

What’s the difference between comments and information requests?

Post-Test Review

Written by test IO Customer Success
Updated this week

When should I expect the bugs to appear on the Dashboard interface?

Post-Test Review

Written by test IO Customer Success
Updated this week

Why should you be specific about the way in which you handle certain bugs?

Post-Test Review

Written by test IO Customer Success
Updated this week

Why can't tests be edited via the interface after submitting?

Post-Test Review

Written by test IO Customer Success
Updated this week

Refer your network to test IO

Written by test IO Customer Success
Updated this week