FAQs
The most commonly asked questions about testing processes and procedures.
test IO Resigner vs. Apple TestFlight
How many testers I can expect per test cycle?
How should I configure my Products? Per application, environment? What about mobile web testing?
What are the types of bugs?
How do I keep testers motivated when testing on a production site with fewer bugs, or when I'm testing the same Features frequently?
How do I decide on/change my password?
How do I decide on/change my timezone?
How do I manage user notifications?
How do I receive email notifications for only the test cycles that pertain to me (the ones I've created)?
How do I deal with unconventional device requirements?
How do I add a new user?
How long until a test starts, and when can I have the results?
How do I prevent having to set up custom device requirements for every test cycle?
How do I decide what my Features should be?
What are Features?
How do I create a test draft?
Which test type is best for me?
What is the optimal duration of a test cycle?
When is the best time to begin a test cycle (in terms of participation rate)?
Can I run multiple tests at the same time?
What is the test IO proxy server used for?
How do I export to a bug tracker?
What is the difference between a "Comment" and a "Request for Information?"
When should I expect to see bugs for a test?
Why are we not receiving bugs on all devices requested within a test?
How do I know that testers are actually testing, and how can I be sure that they thoroughly tested the feature(s) specified?
When do I add a rejected (as intended behavior) bug to the known bug list vs. update the Feature description?
How do I ensure fixed bugs get tested? Do I mention them specifically?
How do I know to "accept" a bug vs. "mark it as known?"
Why do I keep receiving new bugs after the test has ended?
Should I accept all bugs that are valid but maybe unimportant to me?
Which bug trackers are supported by test IO integrations?
What is "mapping" in the bug tracker configuration?
What does the "Reset/Lock Connections" option under Dashboard settings mean?
How to deal with requests for testers from "exotic" countries?
What are the "manual" vs. "automatic" settings for bug exporting?
What’s the difference between comments and information requests?
When should I expect the bugs to appear on the Dashboard interface?
Why should you be specific about the way in which you handle certain bugs?
Why can't tests be edited via the interface after submitting?