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FAQs
FAQs
The most commonly asked questions about testing processes and procedures.
41 articles in this collection
Written by
test IO Customer Success
Refer your network to test IO
Written by
test IO Customer Success
Updated over a week ago
Pre-Test Setup
test IO Resigner vs. Apple TestFlight
Should you use our Resigner or TestFlight? It depends.
Written by
test IO Customer Success
Updated over a week ago
How many testers I can expect per test cycle?
Pre-Test Setup
Written by
test IO Customer Success
Updated over a week ago
How should I configure my Products? Per application, environment? What about mobile web testing?
Pre-Test Setup
Written by
test IO Customer Success
Updated over a week ago
What are the types of bugs?
Types of bugs test IO's testers will find.
Written by
test IO Customer Success
Updated over a week ago
How do I keep testers motivated when testing on a production site with fewer bugs, or when I'm testing the same Features frequently?
Pre-Test Setup
Written by
test IO Customer Success
Updated over a week ago
How do I decide on/change my password?
Pre-Test Setup
Written by
test IO Customer Success
Updated over a week ago
How do I decide on/change my timezone?
Pre-Test Setup
Written by
test IO Customer Success
Updated over a week ago
How do I manage user notifications?
Pre-Test Setup
Written by
test IO Customer Success
Updated over a week ago
How do I receive email notifications for only the test cycles that pertain to me (the ones I've created)?
Pre-Test Setup
Written by
test IO Customer Success
Updated over a week ago
How do I deal with unconventional device requirements?
Pre-Test Setup
Written by
test IO Customer Success
Updated over a week ago
How do I add a new user?
Pre-Test Setup
Written by
test IO Customer Success
Updated over a week ago
Setting Up a Test
How long until a test starts, and when can I have the results?
Setting Up a Test
Written by
test IO Customer Success
Updated over a week ago
How do I prevent having to set up custom device requirements for every test cycle?
Setting Up a Test
Written by
test IO Customer Success
Updated over a week ago
How do I decide what my Features should be?
Setting Up a Test
Written by
test IO Customer Success
Updated over a week ago
What are Features?
Setting Up a Test
Written by
test IO Customer Success
Updated over a week ago
How do I create a test draft?
Setting Up a Test
Written by
test IO Customer Success
Updated over a week ago
Which test type is best for me?
Setting Up a Test
Written by
test IO Customer Success
Updated over a week ago
What is the optimal duration of a test cycle?
Setting Up a Test
Written by
test IO Customer Success
Updated over a week ago
When is the best time to begin a test cycle (in terms of participation rate)?
Setting Up a Test
Written by
test IO Customer Success
Updated over a week ago
Can I run multiple tests at the same time?
Setting Up a Test
Written by
test IO Customer Success
Updated over a week ago
What is the test IO proxy server used for?
Setting Up a Test
Written by
test IO Customer Success
Updated over a week ago
Post-Test Review
How do I export to a bug tracker?
Post-Test Review
Written by
test IO Customer Success
Updated over a week ago
What is the difference between a "Comment" and a "Request for Information?"
Post-Test Review
Written by
test IO Customer Success
Updated over a week ago
When should I expect to see bugs for a test?
Post-Test Review
Written by
test IO Customer Success
Updated over a week ago
Why are we not receiving bugs on all devices requested within a test?
Post-Test Review
Written by
test IO Customer Success
Updated over a week ago
How do I know that testers are actually testing, and how can I be sure that they thoroughly tested the feature(s) specified?
Post-Test Review
Written by
test IO Customer Success
Updated over a week ago
When do I add a rejected (as intended behavior) bug to the known bug list vs. update the Feature description?
Post-Test Review
Written by
test IO Customer Success
Updated over a week ago
How do I ensure fixed bugs get tested? Do I mention them specifically?
Post-Test Review
Written by
test IO Customer Success
Updated over a week ago
How do I know to "accept" a bug vs. "mark it as known?"
Post-Test Review
Written by
test IO Customer Success
Updated over a week ago
Why do I keep receiving new bugs after the test has ended?
Post-Test Review
Written by
test IO Customer Success
Updated over a week ago
Should I accept all bugs that are valid but maybe unimportant to me?
Post-Test Review
Written by
test IO Customer Success
Updated over a week ago
Which bug trackers are supported by test IO integrations?
Post-Test Review
Written by
test IO Customer Success
Updated over a week ago
What is "mapping" in the bug tracker configuration?
Post-Test Review
Written by
test IO Customer Success
Updated over a week ago
What does the "Reset/Lock Connections" option under Dashboard settings mean?
Post-Test Review
Written by
test IO Customer Success
Updated over a week ago
How to deal with requests for testers from "exotic" countries?
Post-Test Review
Written by
test IO Customer Success
Updated over a week ago
What are the "manual" vs. "automatic" settings for bug exporting?
Post-Test Review
Written by
test IO Customer Success
Updated over a week ago
What’s the difference between comments and information requests?
Post-Test Review
Written by
test IO Customer Success
Updated over a week ago
When should I expect the bugs to appear on the Dashboard interface?
Post-Test Review
Written by
test IO Customer Success
Updated over a week ago
Why should you be specific about the way in which you handle certain bugs?
Post-Test Review
Written by
test IO Customer Success
Updated over a week ago
Why can't tests be edited via the interface after submitting?
Post-Test Review
Written by
test IO Customer Success
Updated over a week ago