FAQs
The most commonly asked questions about testing processes and procedures.
By test1 author40 articles
- test IO Resigner vs. Apple TestFlight
- How many testers I can expect per test cycle?
- How should I configure my Products? Per application, environment? What about mobile web testing?
- What are the types of bugs?
- How do I keep testers motivated when testing on a production site with fewer bugs, or when I'm testing the same Features frequently?
- How do I decide on/change my password?
- How do I decide on/change my timezone?
- How do I manage user notifications?
- How do I receive email notifications for only the test cycles that pertain to me (the ones I've created)?
- How do I deal with unconventional device requirements?
- How do I add a new user?
- How long until a test starts, and when can I have the results?
- How do I prevent having to set up custom device requirements for every test cycle?
- How do I decide what my Features should be?
- What are Features?
- How do I create a test draft?
- Which test type is best for me?
- What is the optimal duration of a test cycle?
- When is the best time to begin a test cycle (in terms of participation rate)?
- Can I run multiple tests at the same time?
- What is the test IO proxy server used for?
- How do I export to a bug tracker?
- What is the difference between a "Comment" and a "Request for Information?"
- When should I expect to see bugs for a test?
- Why are we not receiving bugs on all devices requested within a test?
- How do I know that testers are actually testing, and how can I be sure that they thoroughly tested the feature(s) specified?
- When do I add a rejected (as intended behavior) bug to the known bug list vs. update the Feature description?
- How do I ensure fixed bugs get tested? Do I mention them specifically?
- How do I know to "accept" a bug vs. "mark it as known?"
- Why do I keep receiving new bugs after the test has ended?
- Should I accept all bugs that are valid but maybe unimportant to me?
- Which bug trackers are supported by test IO integrations?
- What is "mapping" in the bug tracker configuration?
- What does the "Reset/Lock Connections" option under Dashboard settings mean?
- How to deal with requests for testers from "exotic" countries?
- What are the "manual" vs. "automatic" settings for bug exporting?
- What’s the difference between comments and information requests?
- When should I expect the bugs to appear on the Dashboard interface?
- Why should you be specific about the way in which you handle certain bugs?
- Why can't tests be edited via the interface after submitting?