FAQs

Refer your network to test IO

Written by test IO Customer Success
Updated over a week ago

test IO Resigner vs. Apple TestFlight

Should you use our Resigner or TestFlight? It depends.

Written by test IO Customer Success
Updated over a week ago

How many testers I can expect per test cycle?

Pre-Test Setup

Written by test IO Customer Success
Updated over a week ago

How should I configure my Products? Per application, environment? What about mobile web testing?

Pre-Test Setup

Written by test IO Customer Success
Updated over a week ago

What are the types of bugs?

Types of bugs test IO's testers will find.

Written by test IO Customer Success
Updated over a week ago

How do I keep testers motivated when testing on a production site with fewer bugs, or when I'm testing the same Features frequently?

Pre-Test Setup

Written by test IO Customer Success
Updated over a week ago

How do I decide on/change my password?

Pre-Test Setup

Written by test IO Customer Success
Updated over a week ago

How do I decide on/change my timezone?

Pre-Test Setup

Written by test IO Customer Success
Updated over a week ago

How do I manage user notifications?

Pre-Test Setup

Written by test IO Customer Success
Updated over a week ago

How do I receive email notifications for only the test cycles that pertain to me (the ones I've created)?

Pre-Test Setup

Written by test IO Customer Success
Updated over a week ago

How do I deal with unconventional device requirements?

Pre-Test Setup

Written by test IO Customer Success
Updated over a week ago

How do I add a new user?

Pre-Test Setup

Written by test IO Customer Success
Updated over a week ago

How long until a test starts, and when can I have the results?

Setting Up a Test

Written by test IO Customer Success
Updated over a week ago

How do I prevent having to set up custom device requirements for every test cycle?

Setting Up a Test

Written by test IO Customer Success
Updated over a week ago

How do I decide what my Features should be?

Setting Up a Test

Written by test IO Customer Success
Updated over a week ago

What are Features?

Setting Up a Test

Written by test IO Customer Success
Updated over a week ago

How do I create a test draft?

Setting Up a Test

Written by test IO Customer Success
Updated over a week ago

Which test type is best for me?

Setting Up a Test

Written by test IO Customer Success
Updated over a week ago

What is the optimal duration of a test cycle?

Setting Up a Test

Written by test IO Customer Success
Updated over a week ago

When is the best time to begin a test cycle (in terms of participation rate)?

Setting Up a Test

Written by test IO Customer Success
Updated over a week ago

Can I run multiple tests at the same time?

Setting Up a Test

Written by test IO Customer Success
Updated over a week ago

What is the test IO proxy server used for?

Setting Up a Test

Written by test IO Customer Success
Updated over a week ago

How do I export to a bug tracker?

Post-Test Review

Written by test IO Customer Success
Updated over a week ago

What is the difference between a "Comment" and a "Request for Information?"

Post-Test Review

Written by test IO Customer Success
Updated over a week ago

When should I expect to see bugs for a test?

Post-Test Review

Written by test IO Customer Success
Updated over a week ago

Why are we not receiving bugs on all devices requested within a test?

Post-Test Review

Written by test IO Customer Success
Updated over a week ago

How do I know that testers are actually testing, and how can I be sure that they thoroughly tested the feature(s) specified?

Post-Test Review

Written by test IO Customer Success
Updated over a week ago

When do I add a rejected (as intended behavior) bug to the known bug list vs. update the Feature description?

Post-Test Review

Written by test IO Customer Success
Updated over a week ago

How do I ensure fixed bugs get tested? Do I mention them specifically?

Post-Test Review

Written by test IO Customer Success
Updated over a week ago

How do I know to "accept" a bug vs. "mark it as known?"

Post-Test Review

Written by test IO Customer Success
Updated over a week ago

Why do I keep receiving new bugs after the test has ended?

Post-Test Review

Written by test IO Customer Success
Updated over a week ago

Should I accept all bugs that are valid but maybe unimportant to me?

Post-Test Review

Written by test IO Customer Success
Updated over a week ago

Which bug trackers are supported by test IO integrations?

Post-Test Review

Written by test IO Customer Success
Updated over a week ago

What is "mapping" in the bug tracker configuration?

Post-Test Review

Written by test IO Customer Success
Updated over a week ago

What does the "Reset/Lock Connections" option under Dashboard settings mean?

Post-Test Review

Written by test IO Customer Success
Updated over a week ago

How to deal with requests for testers from "exotic" countries?

Post-Test Review

Written by test IO Customer Success
Updated over a week ago

What are the "manual" vs. "automatic" settings for bug exporting?

Post-Test Review

Written by test IO Customer Success
Updated over a week ago

What’s the difference between comments and information requests?

Post-Test Review

Written by test IO Customer Success
Updated over a week ago

When should I expect the bugs to appear on the Dashboard interface?

Post-Test Review

Written by test IO Customer Success
Updated over a week ago

Why should you be specific about the way in which you handle certain bugs?

Post-Test Review

Written by test IO Customer Success
Updated over a week ago

Why can't tests be edited via the interface after submitting?

Post-Test Review

Written by test IO Customer Success
Updated over a week ago